Our Reviews

Prompt service on recall remedy

Always professional and friendly.

My salesperson GlennScruggs was charming and very accommodating. He let me choose lower priced vehicle if that worked he wanted me to be happy with my purchase

Appointment made, greeted by service Tec., work completed in a timely manner.

I called Mike Blackshire to test drive a Buick Envista on a Saturday and he had me out the door in the vehicle same day. He was very helpful. I fell in the love with the vehicle after the first drive. Mr. Blackshire got me the best deal and has even been helpful after the sale.

The service was prompt and professional.

I usually have a great experience at the dealership but not this time. I made an appointment at the dealership for an oil change. It took over 4 hours and my oil didn't get changed. I had to leave to go to work. The staff said it was an injury in the back but never seen EMS on site.

The process of shopping for and purchasing a vehicle from Morgan was a great experience because of the knowledge and experience shown by the sales person and staff

Very prompt and friendly

Technician was very nice. I was in and out within an hour.

Joey Keller took care of all my service needs…excellent experience!!!!

Great customer service and efficient.

I had to wait 4 hours for a transmission oil change and pay $300 dollars. Valvoline would have done it in 20 minutes and only charge about 180. That with tax. That is ridiculous that y’all overcharge and make me wait that long. It shows y’all are not professional as you claim.

The customer service was good. I was able to get what I needed completed with the tire, not the diagnostic. The wait for a tire was 2 hours. Entirely to long, just to get one new tire .

Loved

We felt everything was great with buying the truck but the finance guy is the only reason i left 4 stars. He was not very helpful and way too aggressive in my opinion. Was not willing to take the extra time.

I always receive excellent service.

Great and especially the salesman Joey Keller

The young boy with the purple hair that changed my oil stripped my drain plug and the next day oil had leaked in my garage plus I drove it from up there leaking and didn't know it and jacob wants to tell it was nothing on their part. Who believes that, it was leaking when I took it in. Jacob wants me to believe it comes from changing oil a lot taking the plug in and out. I know better because I've not had that many oil changes. I only have 14,000 miles. Businesses need to stop lieing to customers and own up to their mistakes.....the mistake couldn't have happened on my behalf because I didn't have an oil leak when I took my truck in...it speaks for itself. Thanks

Kylan was a joy to work with and Paul Morgan was professional and not pushy in finance office.

Kylan was good to work with. He was courteous, knowledgeable and was good to follow-up with us.

Excellent!

It was a very pleasant experience. They were very friendly.

Joey has been my salesman for years! He makes it so easy!

BART was very nice and Jay Hill was amazing.

Timely professional service.

I made an appointment for 8am, she told me it would be 1 to 1 1/2 hours to complete the service. They didn't call me until 4 o'clock .

Quick, easy, no fuss

Service was done quickly

Great!!!

Incredible experience. Jerry was super friendly and very easy to do business with. Will recommend to friends and family.

Had to wait longer than necessary

Great

NA

Travis was extremely professional and friendly. We only use Morgan Buick for our GMC needs.

easy to set up

Good

Friendly courteous service.

Absolutely great service, My salesman Easton did a fantastic job. The entire transaction of purchasing my new truck was smooth and flawless.

Excellent service as always. I love that they keep me updated with things that need or

Always kind and knowledgeable about my problem

Awesome

Kittrell White was very helpful and patient. I ended up with what I think is a perfect fit.

I was very pleased with my purchase. Everyone was very nice to me. My salesman Kylan Small went above and beyond to make sure I was happy with my truck. He was informative and knowledgeable regarding all my questions and my concerns throughout the whole buying process. Thank you Kylan for taking the time to make sure I was happy with my truck. I will continue to tell my family and friends about Morgan. Thank you again.

Mike and his crew were very friendly and polite and Mike even called me to tell me what was needed. I felt confident about the crew and their quick actions in resolving my problem.

My appointment was met on time. Travis explained everything they will be doing and went over recommended services my car was due for. Waiting area had fresh coffee and the TV channel was on an appropriate show. Car was serviced in expected time.

Had a wonderful time buying my new AT4. Glenn found the vehicle I wanted delivered and gave excellent service at the closing. A great dealership to visit and deal with.

Had a great experience working with Jonathon Trickett! He made the process easy and helped us find exactly the vehicle we wanted. Highly recommend this dealership!

Vehicle served as requested. Provided me a ride to and from appointment Vehicle ready when I returned to dealership.

Was satisfied

Great drop off process and was done while I waited!

I spoke with two different service advisors and both told me two different things concerning how long it would take for the issue would be resolve with my vehicle. When I inquired about a loaner vehicle I founded out after speaking with the Assist GM, I was lied to about a loaner vehicle. Both informed me that I would receive a call with an update on my vehicle status. I never received a call. I had to call them each time. I even had to show up at the dealership to make a complaint, that was the only way I received a call back. If I can help it, I will never use your service department again. And I will never again tell friends or family members to buy a vehicle from this location.

They did a great job trying to make a good deal and were prompt in getting the car ready to go

Worked very hard to resolve a reoccurring issue

I’m very satisfied with my overall experience at Morgan GMC. My service issues were handled much faster than I expected.

Nathan Rogers was the sales associate who assisted us in this purchase of the 2025 Buick Encore GX Preferred last Friday, June 27, 2025. He made our purchase a very pleasant experience. He was very knowledgeable and guided us through the process in a way that impressed us immensely. Paul Morgan was the associate who processed the sale and advised us regarding all of the options in finalizing the sale. His explanation was very informative and was not a hard sale issue, which I have experienced from some dealerships in the past. In my life I have purchased quite a few vehicles, and this was without a doubt the most pleasant vehicle purchase I have ever experienced. Thank you to Morgan Buick for providing the staff who guided us so expertly regarding the purchase of this fine Buick automobile.

Mike was very professional and personable.

Excellent service adviser told me exactly what I needed to get me In-N-Out on time.

They fast

The process was efficient. Mike Blackshire is a seasoned veteran that exemplifies excellence and professionalism.

Great service!!

Service Dept (Mike) is always willing to accommodate

Very good and very quick.

Had appointment at 1:30 pm for oil change and finally out at 4;45

They aren’t the friendliest

I love the staff and good service but I don’t understand why it takes 3 hours to just get the oil changed

Whenever I am there I feel welcomed. My service agent Mr. Jeff Rivers was great. He made certain that I understood the work being done on my vehicle.

Had an appointment for a simple oil change and tire rotation. After 2 hours I asked for an update and they said they just pulled it in. Didn’t leave until 3.5 hours after my scheduled appointment time. Nice employees, but 3.5 hours is unacceptable for a simple oil change and tire rotation especially when I am sitting in the lobby. What is the point in making an appointment if the car won’t get serviced until two hours later.

Very good service

Polite and professional

Glen was very helpful & informative. The whole process was very easy.

My only complaint is that some times the length of time waiting for my vehicle to be serviced is a bit long, but what that tells me is that the service is so dependable that there is a long list of satisfied customers.

Schedule and dropoff was easy. Prompt notification when work was complete. Checkout was quick.

No problems

The professional and courteous way the employees interact with customers. Mr. Jeff Rivers is great, and so is Mr. Tommy. Work was done in a timely manner.

I dropped my truck off Monday morning. Never heard back from the technician. I had to call and he stated that he’s waiting for someone to check it out. Never heard back. Call back Tuesday morning no one answered. Called in the afternoon and he stated that he’s waiting on the part to be ordered. He never stated the part had to be ordered , nor that I needed to leave my truck to wait on a part until I called. I left my truck there for three days. I work and that left me without a vehicle. Never mentioned I could have a loaner or anything. Pick my truck up on Friday afternoon. I had to call once again to verify how everything was going. Now I’m having the same problem with my truck that I had the week I dropped it off for three days. Stating they fixed my truck.

It was smooth and easy for the most part. Until we went to leave with the vehicle we were purchasing and saw a big dent in it. The told us it cii oh ups be removed, but if we still saw it, it was psychological. Then once we decided to swap to a different car, almost the same one, we did all the paperwork and they brought it back to detail it at 4:00 pm. We left to get something to eat and come back and by 6:30, it still wasn’t detailed and the detail guys were gone for the day. There wasn’t many people there buying cars, so we thought since we swapped cars and brought the other back to get cleaned up, it would take priority, but it didn’t. We brought it home and then had to bring it back the next day to get detailed, which took maybe an hour to do. They said that the detail crews are 3rd party, but when you have people making big purchases like that, they don’t need to leave until the dealership closes, in my opinion. So people can be taken care of properly. The dent, we know things like that can happen in transport, so that wasn’t a big deal. It’s just not seeing it before we were about to leave with it and when we questioned things about it being taken out, it was said that if we did still see it, it was in our head. So that kind of rubbed us the wrong way. Other than those two things, everything was good.

It went well

Buying process was easy and enjoyed working with Johnathan

Had front license bracket put on. They got it in and out quickly. Installation looked good.

Glenn was a pleasure to deal with.

Morgan knows customer service! Thanks for always taking care of our vehicles.

Work was performed in a timely manner

My experience at GMC/Buick Shreveport: it took 3 hours for an oil change. I made an appointment for 10am and they didn't complete it until after 1pm. It looked like there were three people waiting when I arrived. I saw one guy leave and had to come right back because they didn't clear the codes and one guy had an airbag recall and had to come right back inside because part of the airbag was left hanging out his steering wheel when they finished it. When he came back inside, they asked him what happened to the airbag, and he told them that's the way it was given back to him. That does not instill confidence and that is a SAFETY issue. When I arrived, the person who came out to me wanted me to make arrangements to drop it off, telling me that it would be 2 hours FOR AN OIL CHANGE. I asked if I should reschedule and I was told that it always takes two hours for an oil change. I think that having to make arrangements with someone else to drop off my vehicle for an oil change is a lot of inconvenience to both of us, not to mention ridiculous. This was my first experience with GMC/Buick Shreveport with any GMC/Buick. A lady that was waiting had arrived before 9am waiting for an oil change and she had a 9am appointment and had verified with them that she would to be to work by noon, I think she was late to work. This kind of stuff never happened at Nissan. It seemed like whoever drove my vehicle adjusted everything inside my vehicle that can be adjusted, and the center console was left dirty. The inside of my car is light gray. I guess they didn't cover the console. All the rest of that day I kept looking at the pavement to see if oil was leaking because I had zero confidence in their abilities. A guy that arrived after me stated that he is a returning customer and that they have a "bad management issue" and they don't seem to work together or communicate with each other. Not a good first impression. Not looking forward to future service appointments. I can't imagine how long that oil change would take if I hadn't made an appointment, wow!

Excellent. And very timely

Got me on the road quick and understood what I wanted. Honest and genuine salesman. Will buy again and only from Jonathan Trickett.

Very pleased that the concerns were identified and fixed. They always go a great job in service.

The Service guy MIKE MATRANGA went right to work. He told me ahead of time they were backed up but that he would do everything in his power to get my vehicle in so that my family and I could get on the road and make our vacation to Florida. He was very informative and kept a constant contact. He showed that he truly cared and that is why I buy from Morgan GMC. We need more people like Mike in the industry.

I had a message on truck stating “service water in fuel”. I was told that fuel system was contaminated & it would be over a week before They could get my truck in for repairs. I traded the truck. On that day it had the $9,500 repairs done. That did not fix the problem. It was a sensor on the fuel filter housing.

Mr. Mike & the receptionist were very pleasant and helpful.

Craig Gardner was our salesman: did a very good job of finding the vehicle I wanted; did not try to talk me into something I didn’t want or need. I appreciate that. He had the truck serviced & ready when we arrived to sign the papers; very little unnecessary waiting. It was an overall good experience.

Everything was good except the accessories took a little too long

This was one of the smoothest transactions that I have ever been involved with. I traded in my 2021 GMC on a new 2025 GMC and everything went smooth and in a timely manner.

Came in for an oil change and a tire rotation.

great

Easy to do

Great experience! They were very accommodating to our time and needs. Definitely recommend!

I had a great experience and was truly impressed and grateful for Mr. Kittrell White . I am usually nervous about purchasing vehicles, he calmed my anxiety and explained a lot of things to me. I left feeling very relaxed and satisfied with my purchase. I wasn’t feeling pressured by any of the staff and that alone was exceptional for me.

Bart & Paul were great help with my truck buy.

My Yukon was recalled for the recent motor replacement. My service advisor notified me that my engine had failed the test and he immediately ordered the replacement. Within three weeks my vehicle was scheduled for the exchange. It was accomplished in three days and my Yukon is running great.

When I make an appointment for oil change and tire rotation, it should not take 3 1/2 hours to complete the work. I came in for the same service back in February and it took 3 hours then.

I took my truck in at 7:50 as I was told to but no one looked at it for 2 days then texted me. I wanted to talk to someone and called and left 2 voicemail on the third call I go a person and before he could tell me about my truck he said somebody came in and he would have to call me back. No call so I just picked up my truck and went to Navi’s tires where they installed the tire pressure sensor in 25 minutes for $129!when you had quoted $321

Jeff Rivers and crew always do a great job.

My experience was wonderful from start to finish. My only complaint is that a loaner car wasn’t available to me and I was without transportation for 4 days.

Great service

We had a 9:30AM appointment and arrived on time, but there was no one onsite to greet us when we pulled our vehicle into the service lane. When we went inside the service center waiting area there was a car salesman poring a cup of coffee- he didn’t greet us nor did he imply whether someone would be coming to assist us. I walked over to the cashier desk and found two children sitting behind the station. Eventually, someone appeared outside who was checking in a vehicle that pulled up minutes after we arrived. My son met the man outside to let him know of our appointment we’d schedule for an oil change and service. Our wait wasn’t unreasonable but there was no recap given to us about our vehicle explaining what was done or what was recommended. We found after checking out that an air filter was replaced. However, we weren’t told that a new air filter was needed. Our vehicle began leaking fluid and the check engine light came on a few hours following the service experience. Due to the poor customer service or I should say the lack of customer service I refuse to take my vehicle back to this place and end up being charged ridiculously for something that their service center caused. I would not recommend this dealership or service center to anyone.

Great experience! Job was done in an hour!

Had my truck serviced

My service rep, Travis, contacted me and fully explained the concerns I had regarding my previous visit. We set up a follow-up appointment, and the staff took care of the transmission flush as well as the replacement of the missing cover for the window on the driver's side. Thank you so much!

Fantastic

Great People

My service technician, Jeff Rivers is great. Everyone I encounter friendly and courteous.

Was satisfied

My wife and I have been customers for over 20 years because Morgan Buick GMC has always treated us courteously and with great customer service and we'll continue to do business with them!

Awesome

Customer service is always great. Everyone I encounter is always nice and polite. Mr. Jeff Rivers is great and is Mr. Tommy.

They did a good job. The wait was a little long, but for the most part they did a good job.

The service was performed in a short time and I received good recommendations on future service requirements.

They really went to bat for me working with my 3rd party insurance company

Always friendly and professional

Very kind and curtis. Wait time short. Good all around service.

I was in and out very quickly for my oil change and staff were very courteous and professional.

Very Satisfied!

Long waiting time

SERVICE PERSONNEL VERYGOOD IT IS GOOD TO SEE THIS CUSTOMER SERVICE IS HOLDING UP COMPARED TO OTHER COMPANIES IN TODAYS ATMOSPHERE THE SERVICE IS TO BE COMENDED THANKS.

I had an appointment at 11:00. At 2:30 I checked to see where my car was in the queue. The shop hadn’t even started on the car. I left after 2 1/2 with nothing done. VERY disappointed. I bought my car from this dealership n have all maintenance done since I bought it. I didn’t pitch a fit - just asked my car. This is the first time I have experienced this at this dealership. So sad for me. ! Janet McDermott 318-540-6119

It was easy getting an appointment through the App. The GMC app is a really useful tool. The turn around for the service was quick. When dropped off my truck, I told the service adviser that there was a glitch in the infotainment system and ask him if the they would check it out. I have only owned the truck for about 90 days at the time and I thought I would wait until my first service to have it looked at. But he informed me I would have to leave the truck 5 days in order for them to look at it. Needless to say, I was a little taken back since I just purchased this vehicle. I cannot go without a vehicle for 5 days. He then said to check back in a couple months and they might be able to get it to 2-3 day wait. So I came to pick up the truck and asked the adviser if they checked the tire pressures and he said he would check them with me just to make sure. The tires were rotated but the pressures were not set. On this truck, it calls for the front tires at 60 psi and rear at 70 psi so it is important for the tires to be set properly. Jeff the adviser went ahead and corrected the pressures. After I left, I check the DEF level and it was not topped off as promised either for the first service. I don't need the DEF because I can afford it but the team leader there really needs to get customer service back at the fore front and have some pride in what they are doing. Now I'm thinking if they missed something else, is my oil drain plug tightened, etc.. As a new customer that spent $90k on a new truck, I would think the company that represents GM would want to make sure that person feels they can rely on the dealership for the proper care. At least, on a new truck purchase. The part that really bothers me is the 5 day wait on something that should not be happening when I drove it off the lot. There should be a system like the other dealerships that you make a calendar service date and drop the vehicle off that day the issue will be looked at like. Not leave it for 5 days. I don't need anyone calling me or offering anything for free. I just thought you might want to have your guys actually follow through when they all say customers are our priority in the morning team meetings.

Poor

Ease of making appointments. Part ordered and received quickly. Excellent communication with service members and always do a great job!

We made an appointment for 11:30am and arrived a little early, but it was still after 1pm before they started on my vehicle. What is the point of making an appointment, if your department is not concerned about keeping up their end of the bargain by honoring the appointment time? We were not the only ones who were inconvenienced by the lack of initiative by the service department; many others had been waiting longer than we had.

The service people were excellent and very nice! However, I was told there was nothing wrong with my car after it was there for multiple days. I then took it to another GMC dealership that identified the problem and were able to fix it. Also poor scheduling in my opinion if you have to wait days for your car to be assessed and have an appointment. This is my first GMC and am not impressed with the service.

I spoke to my service rep in advance about my check-engine light coming on. It was not flashing, but it would come on and just sit there for a day or two, then go off again. He said I needed to drop my car off and leave it for 2 or 3 days so that they could hook it up to the diagnostic tool and read the codes to determine what was wrong. I was first in line at 7:30 am on 11/12/25 and dropped my car off. They dropped me off at work, and that afternoon I rented a vehicle to use while my car was in the shop. I called to check on my vehicle on the afternoon of 11/14, basically the third full day that they had my car, and I was told that no one had looked at it yet. I called again on the afternoon of 11/17; same response. And I called yet again on 11/18, actually 5 working days (not counting the weekend) after I had dropped my car off on 11/12. And I got the same response: No one had even looked at the car yet. I reminded the service rep that I had been renting a car for a week now and could not afford to just keep waiting like this with no explanation of what was wrong, how long it would take to fix it or how much it might cost. I asked if the shop could just replace the battery and let me pick my car up the next day, and he said yes. And on 11/19, that is what happened. I still have no satisfactory explanation of why no one even opened the hood of my car in 5 working days. In addition to paying for a new battery, I spent another $300 to rent a car. My question: If this were your wife’s car or your daughter’s car, is this the level of service YOU would be satisfied with? What service department lets a car sit untouched for 5 working days? I think 2 or 3 days is reasonable if your shop is very busy or perhaps short-handed. I think 5 days is unconscionable and unforgivable.

Communication was excellent

During our test drive of a 2025 Buick Enclave, I noticed a rattle coming from the driver’s side door. After bringing this to the dealership’s attention, they discovered a missing clip that was supposed to secure the door panel and told me a replacement panel would be required. We decided to purchase the Enclave with the agreement that the dealership would install a new door panel once it arrived. However, after waiting two weeks without any updates, I called the dealership myself to inquire about the part. They informed me that the door panel had arrived, so I scheduled a service appointment and dropped the vehicle off at 8:30 AM. Later that day, the dealership notified me that the repair was complete, and my wife picked up the car at 5:00 PM. When I returned home, I inspected the door to see if the rattle had been resolved. Unfortunately, the issue persisted and, according to my wife, seemed even worse than before the repair. I plan to contact my service writer again to see what can be done to properly address the problem. Over the years, I have purchased five vehicles from this dealership. While I have always had positive experiences with my salesman and my service writer, I’ve noticed a decline in the quality of work performed by the service department. As a result, I can no longer recommend buying a vehicle here based on their maintenance standards.

I got my oil changed but they did not reset my oil life! It kept popping up that I need an oil change! I had my own shop reset it.

Bart Swain made the buying experience easy & smooth

Everyone was courteous and helpful.

Came in for an oil change and a new battery. Almost could have got out quicker than normal but forgot to ask them to look at the battery since I recently had to jumpstart it. They had to look at the battery which I assumed that was part of the oil change process but I was wrong. Come to find out, I had to get a new battery which I figured. They did that quick also ! Travis kept me informed and polite!

I took my car in because my battery died.

Satisfactory service

It took over a week to get my car back. That’s too long. If you are going to keep it over a week, you need to offer a rental car discount at least.

Jonathan Trickett went above & beyond to make this experience special. Really appreciate his efforts

Good people skills and technical knowledge.

Great service

Very professional, friendly and helpful.

All services were completed.

Good service

My sales man (Sharmaine Brown) was great to work with. He listens to wanted, Very respectful and polite person. Thanks Merry CHRISTmas

Always a pleasure.

Travis was excellent.

Very good experience.

Great salesperson

Service was good overall. Time spent waiting wasn’t that bad. The customer waiting area needs to be cleaned and updated though

Experience was very positive. Including salesrep Glenn being very helpful and finance team did great.

Dropped my truck off the evening before my appointment. The next day they called and said that my vehicle was ready and I told them that it would be 6 o’clock by the time I could get there. They said no problem if I couldn’t get there before six because they close at six that somebody would call me and I would Pay my balance over the phone and they would leave the keys with the secretary. I showed up at five minutes after six they had already left so I went to the secretary and she didn’t know anything about it so that was a waste of time out of my schedule. Went back the next morning to pick up my vehicle And when I dropped the vehicle off, I told them to grease my fittings and change the fuel filter along with the oil. They did not change the fuel filter and did not grease anything.

Staff was courteous and repair was done timely

Great!

We really liked your sale rep Mr Scruggs . He really helped us make our decision to buy . He answered every question we asked very accommodating. I I love my new enclave avenir 2026 . Was the best decision .Again thank you Glen Scruggs

I have brought my vehicle in for service five times regarding the same concerns. To date, three parts have been replaced, yet one of the original issues remains unresolved. During one visit, the issue was initially implied to be user error, which was frustrating, as the concern was legitimate and ongoing. I ultimately returned with video documentation to demonstrate the problem, but despite this, the issue still has not been corrected. My primary concern is that if this matter is not properly diagnosed and repaired, it could lead to more serious problems once my vehicle is no longer under warranty. I am seeking a thorough and definitive resolution to ensure the long-term reliability of my vehicle. My Vehicle was purchased in March of 2025. This is unacceptable.

Quick and efficient

Felt like coming home! Shermaine is wonderful person and knowledgeable salesperson. I had been looking for something used, instead was sold on a brand-new GMC Terrain! I'm still learning what all the buttons are for! I'm very happy!

Excellent

very courteous and finished very fast did not have to wait very long

took almost 2 hours to mount and balance 2 tires. even had appointment.

I always have a great experience at Morgan Buick GMC.